Cancellation Policy

When a cycle of treatment is cancelled for any reason the patient will be liable for any costs incurred before cancellation. For example, if a standard IVF cycle is cancelled after down regulation plus one monitoring scan, the costs incurred before cancellation would be £260 for the down regulation appointment plus £120 for a scan. A credit note will be issued for the difference between the original treatment cost, minus the costs incurred. Any credit balance can be used against future treatment costs or a cheque refund can be requested.

No refund is given for unused medications. MFS is not legally able to take back medication from patients once the drugs have left the clinic. Left-over medications should be stored appropriately by the patient and may be used for future treatment cycles. It is the patient’s responsibility to advise the clinical staff if they have medications left over from previous cycles that may be used for a future cycle.

Items highlighted in pink represent the consumable costs incurred up to the point of cancellation. A credit note will be raised for the original treatment cost minus this amount

Items highlighted in blue represent the amount to be credited to a patient’s account at this point of cancellation

Cycle cancelled at:	IVF	ICSI	EGG SHARE DONOR IVF	EGG SHARE DONOR ICSI
Down regulation appointment	£260	£260	£260	£260
Subsequent monitoring scans (per scan)	£120	£120	£120	£120
No eggs collected	£395	£895	£115	£615
Embryo transfer cancelled (not including elective freeze all)	£260	£260	£75	£75

Miscellaneous costs:
Monitoring scans for frozen embryo transfer / IUI / OI	£120 per scan
Surgical sperm retrieval	£380 if no sperm is recovered

Elective freeze all. If, before embryo transfer, the clinical team recommends that all embryos are frozen for use in a future cycle, there is no charge for the first attempt to transfer frozen embryos, other than for any drugs required. Subsequent frozen embryo transfers, even if the first has resulted in a cancellation, are fully chargeable. Egg share recipients, surrogacy, egg freezing or embryo freezing. If a cycle of treatment is cancelled for egg share recipients, or patients undergoing surrogacy, egg retrieval or egg/embryo freezing, the circumstances will be assessed on an individual basis and any credit given.